FAQ

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FAQ

Why is a strong presence important for a local business like me?

A strong online presence is the first step toward success. Your customers and prospects need to be able to find you, both online and in the street. Ask yourself this, when was the last time you went out to eat at a new restaurant or planned to go see a new movie and did not look it up online first? Chances are, you did some research beforehand and it's extremely likely that your customers are doing the same. When customers and prospects look you up online, make sure they can find you and that the information they come across is correct.

Why is it important for local business like me to have a mobile optimized listing?

For SEO, priority is given to good customer experience on mobile devices. Consumers will use mobile devices to find desired goods or services and will generally begin these searches with a category or brand search. For example, a brand search is “Joe’s Pizza in Denver” and a category search is “Pizza in Denver”. (Note: On a mobile device the “in Denver” often does not need to be explicit.) In the case of a category search, the user has intent to purchase something in a category but has not decided or does not care about the brand. In these searches, the user’s intent is generally heavily skewed toward proximity and location. So search engines generally deliver the closest locations and it is therefore important that location information is crawlable, is displayed on each page, and is in meta-data and keywords.

How Can I Save Valuable Time?

Create and fix listings with the click of a buttonMake updates in real-time - Holiday hours, address changes, new payment methods. Whatever the reason for your update, you can instantly push these changes to all of your listings from a single dashboard—so your customers will always find the most up-to-date information. With plenty of accurate listings, you'll make it easier for customers to find your business online, and boost your local search ranking.

How Can Social Media Help me Generate Leads?

It's easy! By setting up a list of searches, you can find customers in your area and start an immediate conversation. Here are 3 easy steps. First, find words and phrases that relate to your products or services. If you’re a locksmith, try “locked keys in car”. Next, respond to the relevant search results by starting a conversation or making the person an offer. And finally, seal the deal and fulfill your end of the bargain. The system will automatically record all conversations for future viewing.

What's social media's role in customer service?

Companies know that customer service is important, but a lot of businesses still haven’t formed a specific strategy for addressing online concerns and building social relationships. With 89% of U.S. consumers saying that they’ve gone to a competitor after a poor customer service experience, it’s clear that a business’s ability to listen to complaints and provide solutions is linked to its success.

What Are the Top Features?

Post calendar―Effectively manage and schedule posts using a convenient calendar view

Mobile-friendly—Social Marketing is fully mobile responsive so you can work how you want

Analytics—Rich engagement statistics on your social posts

Lead finder—Configure keyword searches and geo targeting to find and engage with your target audience

Ready-to-post content library --Use your favorite RSS feeds to discover great content to use in your social media marketing

All-in-one composer—Post to Facebook, Instagram, Twitter, Google Business Profile, and LinkedIn

Direct Instagram scheduling―Plan Instagram posts in advance and then sit back while Social Marketing publishes them automatically

Google Posts support―Promote your clients’ upcoming events, make special announcements, share timely offers and more

Configurable notifications―Easily configurable for each of your users— get notifications on new leads, customer replies and more

Customer engagement―Get an aggregate view of all customer posts and respond to them directly from Social Marketing

Clickable.bio for Instagram―Transform your Instagram posts into a shoppable gallery and turn social fans into paying customers

What is Reputation Management?

The reputation of a business is both what they say about themselves and what others say about them. Managing a reputation is nothing new; what’s new is how the internet and social media have changed the way businesses are being defined and how fast their reputations spread. Reputation management is the process of monitoring and managing all the channels that affect a business's online reputation. That can include online reviews, online listings, Google Q&A, and social media.

Why is it important to manage online listings?

Ensuring your business's online listings are accurate across a wide variety of websites is called presence management. Presence management ensures customers can find the right information about your business online. Correct and consistent listings across directories, review sites and social networks is crucial.

Why is it important to manage online reviews?

Eighty-four percent of people now trust online reviews from strangers as much as recommendations from friends. This means that whatever your customers are saying about your business online can affect the purchase decisions of many potential customers. Managing online reviews is crucial so businesses can understand the voice of their customer and respond quickly to both positive and negative feedback.

A strong online presence is the first step toward success. Your customers and prospects need to be able to find you, both online and in the street.
Discover your local search presence with an innovative SEO grid. Use the local SEO tool and platform to track growth and give your business a competitive edge.
Effortless listing management on Google, Facebook, Apple and more on a unified dashboard simplifying profile management.
Google Business Profile Insights: Understand how your business is performing on Google Search and Maps. Google Insights in Local SEO provides a valuable glimpse into your customer's activities.
Keyword Tracking: Inform your SEO strategy with data that shows exactly which keywords are helping you rank in Google organic search and Google Maps

Social media is hard to do on your own. You need to come up with a nonstop stream of relevant content and engage with customers across all social channels, every single day.
We help by giving your business one place to stay social. Generate leads, schedule ready-to-publish content, and communicate with your followers all from one place. Finally, a tool that makes managing social media simple.
Post everywhere from one place: Publish and schedule posts for all your social accounts including Facebook, Instagram, Google My Business, X (Twitter), TikTok, and LinkedIn.
Utilize powerful AI technology to easily and quickly create new posts relevant to the audience.
With 89% of U.S. consumers saying that they’ve gone to a competitor after a poor customer service experience, it’s clear that a business’s ability to listen to complaints and provide solutions is linked to its success.

Manage your online reputation from one place: Compile reviews from dozens of sites so you can easily see what’s being said about your business online. Plus, use competitive benchmarking to see how you stack up to the competition.
Show up where people are looking: Improve your search rank by identifying online business listings that are inaccurate or missing from essential directories like Google, Facebook, and Bing.
Hear what customers are saying all over the web: Monitor when your business is mentioned in a variety of sources, including news sites, blogs and social networks. Plus, highlight the most positive and negative mentions using automated sentiment analysis.
Utilize powerful AI technology to easily and quickly create new posts relevant to the audience.
Stay informed with automated reports and alerts: Executive reports break down how your business is faring in online conversations and helps you understand what to do. Alerts are also sent every time new information is found.